Season 1
Episodes
Believe It or Suck It!
I talk about customer's deeply held beliefs. And how that is the most important thing to address. It isn't about you, it is about their needs, and figuring out those needs. If you want to influence any buying...
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Strategy Or Tractics - What is the Difference
About 2,500 years ago, Chinese military strategist Sun Tzu wrote “The Art of War.” In it, he said, “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.”...
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What’s Up - What’s So - Let’s Go And Pop Tarts
Customer service tips for management and operations leaders
Provide first-class training
Set your standards high
Have a clear escalation pathway
Create a culture of excellence
Use tools that boost speed and...
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Skills for Front Line Customer Service People and Bad Advice AKA Conventional Wisdom
how to become a great customer Service Pro. - Why customer service is important? Why customer service is your job too? Why customer service language is used? Why customer service matters? Why customer service is so...
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21.15 The Pros From Dover
What does it mean to be a professional in sales? In this episode I will give you 10 pieces of advice that will help you stay consistently at the top of your sales game, skills that will stay will you your entire...
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21.14 5.3 Tips For Beginning Sales People and Building Your Light Saber
When we last left our hero he was working building a list of 5 Great tips for Beginner Salespeople. Enjoy the rundown.
1. Know Everything About Your Product
2. Understand the Prospect’s Pain Points
3. Know Your...
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PDP - Why Pictures Of Dead Presidents Matters & 7 Things That Help Improve Sales Productivity
Stay tuned for the top 7 things that help improve Sales Productivity
and (c) Pattent Pending "Stack - o - Stuff"
Zillow lays off 2000 and writes down 350 million PDP's
The unsurprising why people are quitting and...
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21.11 It Goes To 11
We made it to episode 11!!!! More Tips on Retention. What is the upcoming EV market going to do to labor markets? How about 3 Things to consider when managing customer surveys. Why Customer Satisfaction Sucks and...
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21.10 It Will Go To 11?
When we last left our hero Pierre was trying to decide whether to stay with his current Satellite provide. Will he stay or will he go? What will XM Radio say, will he get a discount? Or will he just scrap it all...
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1.9 Mom Why Am I Not The Most Important Assets?
Next 3.5 Ideas to curb customer churn, and create retention opportunities.
Use the Mom Test
Underpromise and overdeliver
Establish real relationships with your customers
Be consistent with your communication
Put...
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1.8 Think Weekly or Weakly
What does SpaceX, Uber, Lift, and the Federal Aviation Administration have to do with hacking? Customer Retention is all about Loyalty, Ideas to build Customer Loyalty. Where to hunt and where to fish and ideas...
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1.7 - Leading From The Behind - Sales Insights and Ideas
Business Insights and Sales Ideas for Business Development, Sales People and Business Builders.
Google Certification and how to make 99 K as a contractor
250 billion Government Program for Tech Research
Salma...
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